This web application helps teams collect requests from multiple channels, track every ticket from open to close, and improve service quality with structured SLAs, automation, and a connected knowledge base. Agents collaborate with notes, stay informed via notifications, and use reporting for continuous improvement.
Create, assign, prioritize, and track support tickets from multiple channels in one centralized system.
Automatically assign tickets to the right department or agent based on category.
Grant different levels of access to admins, agents, supervisors, and customers to ensure security and clarity.
Send real-time email or in-app notifications to agents and users on ticket updates or replies.
Generate detailed reports on agent performance, ticket volume, response/resolution times, and customer satisfaction.
Connect with a help center or FAQs so users can self-serve common issues before submitting a ticket.
