A single system that right‑sizes asset tracking, 24/7 rostering, attendance, payroll, and procurement—built for speed and clarity.
This is the story of a customer care startup racing into global markets. New agents joined every week. Devices arrived in boxes laptops, headsets, phones, routers yet the team couldn’t say, with confidence, who owned which device, when its warranty ended, or what exactly was in circulation. The operation ran around the clock, but rosters lived in spreadsheets and timesheets were typed by hand. Shifts collided, gaps appeared, and payroll turned into a debate instead of a result. Procurement pulled in a different direction: purchase orders didn’t speak to real demand or warranty timelines, so replacements came late and budgets ran high. The company needed one app to connect inventory, rostering, timesheets, payroll, and procurement without adding more spreadsheets to the pile.
Build inventory + warranty tracking with per‑user asset assignment and reminders. Create 24/7 rostering that prevents conflicts and ensures coverage. Automate attendance (timesheets) so approved hours flow directly into payroll. Generate payslips with configurable rules (OT, allowances, deductions, leave payouts). Add procurement basics (vendors, POs, goods receipt, stock levels, re‑order alerts) linked to actual demand. Deliver everything in one app with role‑based access, audit logs, and simple UX.
Apptriangle Limited built a Unified Operations App that made the whole machine feel smooth. Assets gained a passport: type, serial, vendor, purchase date, warranty, and a clear owner. Transfers looked like handing a baton, recorded with service history, while warranty reminders tapped the team on the shoulder 30 or 45 days before expiry. Rostering became a clock that doesn’t sleep. Shifts for day, evening, and night were planned with rules that prevent overlaps; agents saw their schedules on web or mobile and checked in or out like passing through a clean turnstile. Exceptions—late, absent, overtime—were raised with a clear note for supervisors, so disputes cooled and facts stood.
Payroll felt like a balanced calculator. Approved hours flowed in; base time, OT, allowances, deductions, and leave payouts were applied exactly as policy stated. HR reviewed, published payslip PDFs, and employees received timely notifications. Journals exported to accounting or ERP, with audit trails that kept compliance steady. Procurement finally listened to operations. Purchase orders reflected real asset usage and warranty queues; goods receipt updated stock automatically; re‑order alerts fired when safety stock dipped, guided by what agents were actually using and what would soon expire.
The strength of the solution lived in one source of truth. Users, departments, and sites were shared across modules. Role‑based access kept HR and Payroll cleanly separated from Ops, while audit logs recorded every change. Dashboards showed what managers needed at a glance—warranty queue, roster coverage, attendance exceptions, payroll readiness, and PO status—like a control tower watching flights in real time.
The work stayed the same—serve customers, support teams, protect budgets. The way of working changed. From asset chaos to clear ownership, from shift confusion to steady coverage, from payroll debate to accurate slips, and from isolated purchasing to demand‑driven procurement—one app brought the pieces together and set the pace for growth.
